Blaze Entertainment has published an update on the Evercade Nexus screen problems some owners have reported since launch. In a post dated 11 November 2026, Blaze CEO Andrew Byatt says the company has identified a manufacturing fault in the protective glass fitting, that corrective action has been taken at the factory, and that replacement consoles are available now.
What Blaze says it found
Byatt wrote from Shenzhen, where he was visiting manufacturing partners with members of the Blaze team following the launch of the Evercade Nexus. The investigation focused on the Nexus screen glass and how it fits within the console. Blaze says:
- it found a manufacturing fault in the protective glass fitting, and corrective action has been taken at the factory;
- the number of potentially affected units is “significantly lower” than online discussions have assumed;
- it is reviewing manufacturing and quality control procedures with its partners to help prevent a repeat.
Byatt apologised to anyone who received a console with a problem, and said the smaller number of affected units means the majority of Nexus owners should not be worried.
Blaze has not published a unit count, serial number range or description of the symptoms, so there is no way yet to tell from the outside whether a particular console is affected.
What to do if your Nexus has a problem
- Email Blaze support at [email protected]. Include photos or a short video of the issue if you can. The team will review it and advise next steps.
- Replacements: Blaze says replacement stock of the standard Nexus is available now for customers with hardware issues, and that it has secured like-for-like replacements for the limited edition consoles.
- Your retailer rights are unchanged. Blaze says the process does not affect your statutory rights with the retailer where you bought the console.
For official support links for each device, see our Evercade Help & Support page.
Support delays
Blaze acknowledges there is a backlog. If you have already contacted support, it asks you not to open another ticket about the same issue, because your original stays in the queue and duplicates can lengthen response times. The normal reply time is within 48 hours of an email, though some replies may take longer.
Is the work finished?
Not according to Blaze. It says its focus is helping affected customers, improving its processes and making sure the Nexus delivers the experience it was designed for.
Read the full statement from Blaze: Evercade Nexus: An Update from Shenzhen. For specs, games and pricing, see our Evercade Nexus page and the Nexus launch post.
Frequently Asked Questions
What is wrong with the Evercade Nexus screen?
Blaze says it found a manufacturing fault in the protective glass fitting. It has not described the symptoms in detail.
Is every Nexus affected?
No. Blaze says the number of potentially affected units is significantly lower than online discussions assumed, but has not said how many.
How do I get a replacement?
Email Blaze support with photos or a short video. Blaze says replacement stock of the standard Nexus is available now, with like-for-like replacements secured for the limited edition consoles.
Does this affect my rights with the retailer?
Blaze says it does not affect your statutory rights with the retailer where you bought the console.